Shipping policy

Shipping Policy:
Shipping Areas: We currently ship only to the 50 states within the United States. Unfortunately, we do not ship to PO Boxes or APO/FPO addresses at this time.
Shipping Rates: Shipping rates are calculated based on product weight, dimensions, fragility, and the distance from our distribution center in Carpinteria, CA. Customers, we won't sugarcoat it, due to the nature of the majority of our products, shipping can be fairly expensive. We strive to mitigate damage, which means increased packaging costs due to the fragility/size/weight of our products. It is also important to note that the inherent nature of LTL shipping rates revolves around aggregated weight based pricing. Our cost to ship 1 large chair that costs $1000 and weighs 35lbs, may be ~$350, or 35% of your order total. Now, if we were to ship 5 of those same chairs ($5000 value), weighing a total of 175lbs, the shipping cost would come out to ~$700, or 14% of your order total. It is not a flat unit rate on LTL shipping. The more you add to your cart, the more reasonable shipping becomes. 
Processing & Lead Times:
  • Orders typically have a lead time of 4 weeks. However, lead times vary by product:
    • In-stock items: Ships within 7 business days.
    • Backordered items: May take 1-2 months to arrive at our warehouse before shipping to the customer.
    • Custom products: Require a lead time of 4-6 weeks.
  • Please note that orders will not be processed or shipped on the following days:
    • Weekends
    • Thanksgiving
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve
    • New Year’s Day
    • 4th of July
Shipping Methods: We offer multiple shipping methods based on the size and weight of your order:
Small Parcel Shipping: 
Handled by UPS. Products typically arrive within 1–5 business days once shipped, depending on customer location. Tracking will be provided once the item leaves our warehouse.
LTL Standard Freight Shipping: 
For oversized or heavy items, we use a network of freight carriers. Orders that exceed approximately 100–150 lbs may be palletized. Please note:
    • The delivery truck will be equipped with a lift gate and pallet jacks to safely unload your order to your doorstep.
    • LTL (standard doorstep) delivery does not include unpacking, placement inside the home, or debris removal.
    • It is the customer’s responsibility to remove the item from the pallet and move it indoors.
White Glove Delivery:
White Glove service is our most premium shipping option, ideal for large, fragile, or high-value items requiring special care. Expect an average ETA of 15 business days until arrival. Our carrier will reach out to you to schedule delivery. This service includes:
  • Delivery to the customer’s room of choice.
  • Unpacking and full assembly of the item.
  • Debris removal, including packaging materials.
  • A pre-inspection of the item to ensure quality and condition before delivery.
  • A scheduled delivery appointment with the carrier (they will reach out to you once the product is a couple days out from delivery)
Note: If your cart contains at least one larger product (dresser, cabinet, table, etc.) and at least one small product (candle, soap bar, etc.), and you select White Glove Delivery/LTL Freight, sometimes the small product(s) will ship separately, via UPS. You will be notified of tracking information for all inbound shipments. 
Delivery Requirements:
  • Orders exceeding $2,000 will require a signature upon delivery.
  • A tracking number will be provided via email once the order has shipped.
Product Restrictions:
  • A limited number of oversized products may be designated as "pickup only" due to shipping costs. These items will be clearly marked on the product page. Currently, this list is limited to just greenhouses due to their size. 
Returns & Exchanges:
  • We accept returns or exchanges within 14 days of order placement, except for custom orders.
  • Custom products, antique products and vintage products, including items such as teak, scaffolding, and waterfall features, are non-refundable and non-exchangeable.
  • Shipping fees are non-refundable for any returns or exchanges, unless the product was damaged in transit. Please note that eligible items will need to be returned to 6387 Rose Lane, (Suite A) Carpinteria, CA, 93013.
How To Care for Teak Products:

Teak is a strong, stylish choice for outdoor furniture that naturally changes over time. When left outside, it develops a silvery-grey patina that shows its organic character without weakening the wood. Small cracks, peeling, and joint movement are normal in teak. How quickly this happens depends on weather, climate, and exposure.
Clean spills right away with a soft, dry cloth. Wash as needed with warm, soapy water and dry thoroughly with a clean cloth. Avoid harsh cleaners or abrasives, and never let water sit on the surface. Once dry, cover your furniture with a breathable cover during bad weather or when not in use.
As the finish wears, peeling or bubbling may occur. Use a soft, natural bristle brush to gently remove loose finish in the direction of the grain. The exposed wood will blend into the finish within 1–3 months as it silvers naturally. Once fully weathered, teak needs no additional care. If you’d like to restore the natural color, consult a professional furniture technician.

How To Care for Outdoor Products:
Our furniture uses a mix of durable, modern materials—shaped concrete, cast aluminum, wicker, natural teak, and braided wire—that add style to any space. These finishes blend easily, creating an eclectic, organic look indoors or out.
To extend the life of your pieces, cover or store them indoors during bad weather or when not in use. Always use a breathable outdoor cover (not included) that allows ventilation and prevents trapped moisture. Avoid leaving furniture uncovered in direct sunlight for long periods—especially teak, which will naturally weather and lighten in color.
Dust regularly with a clean, dry cloth, and avoid ammonia-based or harsh cleaners.
Customer Responsibilities:
  • For LTL shipments (standard) requiring palletization, the customer is responsible for unloading the product from the pallet and positioning it in their desired location.
Thank you for shopping with us! If you have any questions about our shipping policy, please feel free to contact us at hello@bdantiques.com.