Merchandise must be picked up within 7 DAYS OF PURCHASE DATE (unless otherwise negotiated). After 7 days, a daily storage fee of $15 per day will be incurred for up to 365 days, at which point, all items will be returned into inventory.
Memos
Inventory from our retail locations can be taken out for 48 hours with a credit card and ID on file. Inventory on memo returned after 48 hours will be charged the FULL retail price. Damages will also result in a charge of the full retail price. Memos can only be taken out in store, not via the website. Please email hello@bdantiques.com to inquire about memos.
Returns and Store Credits
Any product, excluding antique, vintage, or custom products, can be returned within 14 days of purchase for a full refund less a 5% restocking fee.
Store credit will be issued within 30 days of invoice date less 10% restocking fee. *Store credit is valid at any location and is good for one year from the date of issue*.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Shipping fees are non-refundable for any returns or exchanges, unless the product was damaged in transit. Please note that eligible items will need to be returned to 3376 Foothill Rd, Carpinteria, CA, 93013. To start a return, you can contact us at hello@bdantiques.com.
If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@bdantiques.com.
Exchanges
Inventory moves quick! Please email hello@bdantiques.com to inquire about an exchange. We will notify you if your item is in stock and exchange instructions, or if a return is necessary instead.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bdantiques.com.
Vintage and Antique Policy
All vintage and antique pieces are considered final sale. Due to the one-of-a-kind nature of these items, we do not accept returns, exchanges, or cancellations once an order has been placed. We encourage you to review all product details and photos carefully prior to purchase.
In the rare event that your item arrives damaged in transit, we will issue a full refund. Please notify us within 48 hours of delivery and include clear photos of the damage and packaging so we can assist you promptly.
Custom Orders
Final sale and paid in full at the time of purchase. Custom orders are non-refundable or exchangeable. Custom pieces are made in-house, with an average estimated 4-6 week lead time. *As demand varies, so does our lead time*. To inquire about personalized sizing, or our current queue and wait times, please email hello@bdantiques.com PRIOR TO placing your order. Pickup and shipping updates for custom items will be communicated via email.
Issues and Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like antique, vintage, or custom products (such as special orders or personalized items). These products will be marked with a "Note" on their product page. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Further questions can go to hello@bdantiques.com or call us at 805 - 738 - 7544
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